Frequently asked questions

Popular activities sell out, so book early. You confirm with a 30% deposit and pay the balance before the date.

Any age, fitness or equipment requirements are shown on each activity listing.

Yes — only verified providers can list, and reviews come from confirmed bookings.

Search or browse, open a listing, pick your dates and travellers, then confirm. You pay a 30% deposit to lock your booking and get instant confirmation.

No. A 30% deposit confirms your booking; the balance is due before departure (the exact date is shown on your booking).

Yes — once your deposit payment succeeds, your booking is confirmed immediately and you receive a confirmation by email.

Yes. Set the number of travellers on the booking page and add each traveller's details. Group pricing applies automatically where the operator offers it.

Yes, from your account. The refund amount depends on the operator's cancellation policy, which is shown on the listing and saved with your booking at the time you book.

Approved refunds are processed back to your original payment method, typically within 5–10 business days depending on the gateway and your bank.

Open a dispute from your booking and our team will mediate with the operator to reach a fair resolution.

Search routes and dates, choose your fare, and confirm. Fare conditions and baggage are shown on each listing.

Changes and refunds follow the airline's fare rules, which are shown before you book.

Displayed fares are all-in unless a listing states otherwise.

Apply on the partner page, complete verification, then add your listings from the supplier dashboard. You can save drafts and publish when ready.

Listing is free. OpenYatra takes a transparent commission only on confirmed bookings — no upfront or hidden fees.

Payouts are released to your registered bank account after the trip, tracked in your supplier dashboard.

Choose a licensed guide, pick your dates, and confirm with a 30% deposit.

Yes — every guide is licence- and identity-verified before listing.

Languages and specialties are listed on each guide's profile.

A stay with a verified local host, offering an authentic, community experience. You book with a 30% deposit.

Yes — hosts are identity-verified and reviews come only from confirmed stays.

Inclusions such as meals and cultural activities are listed on each homestay.

Reserve with a 30% deposit and pay the balance before check-in, using Khalti, eSewa, Fonepay, ConnectIPS or an international card.

Yes — every property and operator is identity- and licence-verified before it can list, and reviews come only from confirmed stays.

Cancellation depends on the property's policy, which is shown on each listing and saved with your booking.

Khalti, eSewa, Fonepay and ConnectIPS for Nepal, and Stripe / PayPal for international cards. All payments are processed securely by the gateway — we never store your card details.

The balance is due before your departure date. You can pay it anytime from your account before then.

Yes. Payments are handled by certified gateways over encrypted connections. OpenYatra never sees or stores your full card or wallet credentials.

Inclusions such as transport, guide, meals and permits are listed on each tour. You book with a 30% deposit.

Yes — all operators are identity- and licence-verified, and every review comes from a confirmed booking.

Both — set your number of travellers on the booking page; group rates apply automatically where the operator offers them.

Every partner is identity- and licence-verified before they can publish. Look for the verified badge on listings and partner profiles.

Yes — only travellers with a completed booking can leave a review, so every rating comes from a real, paid trip.

Yes — choose with-driver or self-drive on each vehicle listing.

Seats, air-conditioning, driver and fuel terms are shown on each listing.

Confirm with a 30% deposit and pay the balance before pickup.